Privacy policy

Your data deserves clarity and protection

This policy explains what information Cabrely may collect, how it is used, when it may be shared, and the choices available to you.

Read the policy Privacy enquiry
Data protection

Privacy built into the experience

We aim to handle personal information responsibly and explain our practices in clear, accessible language.

Transparent

Protected

Controlled

Our approach to privacy

Cabrely (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard data when you use our services, website, or mobile applications.

Section 01

Information we collect

We may collect the following categories of information:

Personal information

  • Name
  • Email address and phone number
  • Billing and payment details
  • Identification documents when verification is required

Usage information

  • Ride and journey details
  • App and website interaction data
  • Device, browser, IP, and operating-system data

Location data

Real-time or journey-related location information may be used to facilitate bookings, pickups, navigation, and service delivery.

Communications

Customer-support enquiries, feedback, and other communications you send to Cabrely may be recorded and retained.

Section 02

How we use your information

  • Provide and manage Cabrely services
  • Process payments and help prevent fraud
  • Improve our app, website, and services
  • Communicate about bookings and accounts
  • Comply with legal obligations and protect our rights, users, and services

Section 03

How we share your information

Service providers

Companies supporting payment processing, customer support, hosting, or analytics.

Legal authorities

Where disclosure is required by law or necessary to protect legal interests.

Business partners

For authorised joint activities, including promotional activity where consent applies.

Cabrely does not sell your personal information to third parties.

Section 04

Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, and comply with legal obligations.

Section 05

Security measures

We use safeguards such as encryption, restricted access, and security controls designed to protect personal data. No technology or transmission method is completely secure, so absolute security cannot be guaranteed.

Section 06

Your rights

Depending on your location and applicable law, you may be able to:

Access personal data held about you
Correct inaccurate or incomplete data
Request deletion, subject to applicable requirements
Withdraw consent where consent is the legal basis

To make a privacy request, email info@cabrely.com.

Section 07

Cookies and tracking

We may use cookies and similar technologies to support site functionality, understand usage, improve experiences, and deliver relevant communications. Browser settings can be used to manage cookie preferences.

Section 08

Changes to this policy

We may revise this Privacy Policy from time to time. Updated versions become effective when posted, and users are encouraged to review the policy periodically.

Section 09

Contact us

Contact Cabrely with privacy questions, concerns, or rights requests.

Email

info@cabrely.com

Phone / WhatsApp

+44 20 3617 7826

Address

10–16 Tiller Road, London, E14 8PX, United Kingdom

By using Cabrely services, you acknowledge the practices described in this Privacy Policy.

Privacy support

Have a question about your data?

Contact our team to discuss privacy requests, account information, or how Cabrely handles personal data.

Contact privacy team